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Match Day

2021StadiumProtocols

*Manitoba Public Health officials are actively monitoring the status of COVID-19 in our community and retain the authority to change or modify rules and regulations associated with large gatherings

The health and safety of our guests, athletes, and team members are our key priorities. We are working closely with Manitoba Public Health officials to implement strict protocols for both staff and fans to make your match day experience is both enjoyable and safe.

*If you have experienced any COVID-19 symptoms in the past 14-days, please stay home to help us mitigate the spread in our community.

From purchasing tickets and entering the stadium to buying food and finding your seat, please read below to understand the new pre-game prep and match day protocols.

5 STEPS TO BE READY FOR MATCH DAY: KNOW BEFORE YOU GO

immunization

MANITOBA IMMUNIZATION QR CODE

As per Manitoba Public Health orders, all attendees must present their Manitoba Immunization Card and matching photo ID to enter IG Field. QR codes can be scanned from a digital QR code, your Manitoba Immunization Card or a printed copy of the QR code.

mobile-ticketing

MOBILE TICKETING

Only mobile tickets will be used for entry into IG Field. Add your tickets to your Apple Wallet or Google Pay ahead of time. You can view your tickets through the CPL Centre Circle App.

cashless_venue

CASHLESS VENUE

We are now a cashless venue. Payments can be made by credit, debit and/or digital methods. Cash payments will still be accepted for parking.

fan-health-promise

FAN HEALTH PROMISE

When purchasing your tickets, you will be required to read and accept the Fan Health Promise. In doing so, you are committing to conducting a self-assessment for signs and symptoms of COVID-19 prior to coming to the stadium.

face-coverings

FACE COVERING

Masks are not required while outdoors. Masks will be required for everyone in all indoor common areas (applies to all attendees aged six and older).

The process to enter IG Field has changed this year. In addition to scanning your mobile ticket and clearing security, we will now have to scan and validate your Manitoba Immunization Card (physical or digital card) or valid proof of immunization and verify photo ID to enter the facility. Please arrive early to give yourself time to enter the stadium.

IMMUNIZATION REQUIRED

As per Manitoba Public Health orders, all attendees must present proof of immunization and photo ID to enter the facility. Details on the Manitoba Immunization Card can be found here: https://immunizationcard.manitoba.ca

Photo ID and the following documents are considered valid proof of immunization in Manitoba:

• Manitoba Immunization Card
• National Defence Canada COVID-19 Vaccine Record / Card
• anadian Public Health Association (CPHA) Travel Vaccination Record
• An official document issued by a Canadian province or territory containing information of a person’s COVID-19 vaccination history

Staff at IG Field are required by Manitoba Public Health to scan the QR code, or verify valid proof of immunization and will only allow entry following a valid result that matches the photo ID provided. Staff at IG Field do not have access to your medical records and will be unable to resolve any disputes. We suggest downloading the Manitoba Immunization Card Verifier App (available in your device’s app store) and practice scanning your own card prior to attending. For further assistance with your Immunization Card, please contact Manitoba Health and Seniors Care at ImmunizationCardSupport@gov.mb.ca.

In all cases photo ID is required to be validated against the valid proof of immunization provided.

The Province of Manitoba has provided a list of documents and samples that are considered valid forms of immunization issued by the provinces and territories which can be found at Provincial Immunization Record Samples.

Children aged 11 and under are able to attend with an adult that has presented valid proof of immunization that matches their photo ID provided. Children aged 11 and under are not required to provide photo ID. There is a limit of two children aged 11 and under per adult if the children are not with their legal guardian.

Children aged 12 and older are required to present valid proof of immunization as indicated above. Photo ID is encouraged but is not required.

MOBILE TICKETING

Mobile tickets will be used for entry into IG Field. You can view your tickets on the CPL Centre Circle app, your Valour FC Account Manager, your smartphone digital wallet or your TicketMaster account.

1)     In the CPL Centre Circle app or through your Valour FC Account Manager on your browser, sign into your account and select your game

2)     Add your ticket to your phone’s digital wallet

3)     Tap and go! We will scan your ticket at the gate

Download the CPL Centre Circle app here: Android or iOS 

Holding tickets for others? Select the “Transfer” button and send tickets directly to them so you can enter separately and meet at your seats.

Don’t have a smartphone or running into a ticket issue? We’re happy to help! Visit the ticket office (near Gate 3) for assistance on the day of the event and be prepared to show your ID.

Issues Logging In? Click here and sign in with the email associated with your account (use the email from which you receive your Valour FC email communications). If you are still experiencing issues, please contact our fan services team by calling or texting 204-784-7660, or visit our contact us here.

CASHLESS VENUE

IG Field is now a cashless venue once you enter the stadium to reduce touch points and to provide a faster payment experience. Cash payments will still be accepted for parking in the parking lots. Payments can be made by credit, debit and/or digital methods such as Apple Pay or Google Pay inside the stadium. This applies for all points of sale inside the stadium at IG Field; concessions, tickets, merchandise, etc. 50/50 in-stadium sales accept Visa or MasterCard. No cash payments will be accepted once inside the stadium.

FAN HEALTH PROMISE

Through the ticket purchasing process, all fans will be required to read and accept the Fan Health Promise. In doing so, guests are committing to conducting a self-assessment of signs and symptoms of COVID-19 on the day of the event for all members of their group who will be in attendance. Should any fan show signs or symptoms, they are to remain at home.

CLICK HERE TO READ OUR FAN HEALTHCARE PROMISE

FACE COVERING

Masks are not required while outdoors. Masks will be required for everyone in all indoor common areas (applies to all attendees aged six and older).

DIRECTIONAL SIGNAGE

Please keep to your right while on the concourse and stairs. Signage will be easily visible to help direct you.

ENHANCED CLEANING

Enhanced cleaning and disinfecting has been increased for everyone’s health and safety. On match days, high touch points throughout the venue will be continuously cleaned. Touchless hand sanitizer stations with an alcohol-based solution will be available throughout the stadium. Please ensure you wash your hands frequently for 20 seconds with soap and water or use hand sanitizer.

TRANSPORTATION

On-campus parking will be accepting cash payments as well as credit, debit and/or digital methods such as Apple Pay or Google Pay. Parking passes may also be pre-purchased online prior to arrival. Bike valet and normal Winnipeg Transit routes will be running for match days. We encourage everyone to purchase a parking pass for the upcoming season.
Face masks are required on all Winnipeg Transit buses (applies to all attendees aged six and older).

MATCH DAY REMINDERS

– You may arrive at the stadium 60 minutes prior to the match start time

– Stadium access will only be permitted through gates 1 and 3

– Masks are not required while outdoors but are required for everyone in all indoor common areas (applies to all attendees aged six and older).

– IG Field is a cashless venue. Please ensure debit, credit and/or mobile pay is available to you

– The Team Store will be open to a limited capacity of 25. An additional New Era kiosk on the west-side will be open for your convenience.

Please leave bags at home and remember there will be no tailgating this season

MATCH DAY CHECKLIST

• Immunization Card (physical card or digital)

•Photo ID (Manitoba driver’s license or passport)

•Mobile tickets visible on phone (now is the time to transfer any tickets!)

•Debit, credit cards and/or mobile pay

•Face covering

•Leave bags at home

•No tailgating

•Charge your phone! Your phone is your entry and ticket. Make sure you have a full charge

FREQUENTLY ASKED QUESTIONS

Please try and leave your bags at home to ensure convenient, quick entry on match days.

Gates will open 60 minutes prior to match time.

No tailgating will be permitted for 2021.

Unfortunately, no. As we strictly follow the Manitoba Public Health orders, you must have a digital or physical Manitoba Immunization Card ready to be scanned at gate.

There is a secure check-in point for fans to store their bikes at gate 3.

Yes. There are safe filling stations available throughout the stadium.